I order from you guys for my Grandson. He is doing very well with Putamino and I am happy with your shipping .
Great customer service. I received a quick response when I had an issue with my order. Thank you.
Refund policy
RETURN & REFUND POLICY
Thank you for shopping with TinyTasteBudz. Please review this policy carefully before placing your order.
ALL BABY FORMULA SALES ARE FINAL
Due to the nature of the products we sell, all baby formula sales are final.
For strict health, safety, quality-control, and tampering-prevention reasons, we do not accept returns or exchanges of baby formula, even if the product is unopened, unused, or no longer needed.
Once baby formula has left our possession, we cannot verify how it was transported, stored, handled, or maintained. For health and safety reasons, returned baby formula cannot be placed back into our inventory for resale.
Please carefully review the product, formula type, size, quantity, and other product information before completing your purchase.
DAMAGED, OPENED, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If an item arrives damaged, opened, leaking, with a broken or compromised seal, or you receive an incorrect item, you must contact us within 48 hours of the carrier’s recorded delivery date at contact@tinytastebudz.com
To allow us to properly review your claim, please provide:
- Your Order number
- Clear photographs of all affected products
- Photographs clearly showing the damage, opening, leak, or compromised seal
- Photographs of the shipping box and packaging materials
- A photograph of the shipping label
Please keep the affected product and all original shipping materials while your claim is being reviewed.
Claims are reviewed on a case-by-case basis. Depending on the circumstances and product availability, an approved claim may result in a replacement, refund, or store credit.
Failure to report the issue within 48 hours or provide sufficient photographs or documentation may prevent us from verifying the condition of the shipment and may affect our ability to approve the claim.
For health and safety reasons, do not send damaged, opened, or compromised baby formula back to us unless TinyTasteBudz specifically instructs you to do so.
MISSING ITEMS
If an item is missing from your shipment, please notify us within 48 hours of delivery.
Please provide your order number and photographs of the products received, shipping box, packaging materials, and shipping label.
Once the claim has been reviewed and verified, we will determine the appropriate resolution, which may include a replacement or refund for the verified missing item.
ORDER CHANGES & CANCELLATIONS
Please carefully review your order before completing your purchase.
Orders may only be canceled or modified before they have been processed or shipped.
Once an order has been processed or shipped, it cannot be canceled, modified, returned, or exchanged because of:
- A change of mind
- Ordering the incorrect formula or product
- Ordering the incorrect quantity
- No longer needing the product
- Finding the product elsewhere
- A change in your child’s formula or dietary needs
Packages that are refused or returned as undeliverable are subject to the terms described below.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
TinyTasteBudz is not responsible for additional shipping expenses or delivery problems resulting from an incorrect or incomplete address provided by the customer.
If you discover an address error before your order has shipped, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.
REFUSED OR UNDELIVERABLE PACKAGES
Refusing delivery does not constitute an approved return.
Because baby formula is a final-sale product and is not eligible for ordinary returns, customers should contact TinyTasteBudz before refusing a shipment.
If a package is returned to TinyTasteBudz by the shipping carrier because of:
- Customer refusal of delivery
- An incorrect or incomplete address provided by the customer
- Failure to accept delivery
- Failure to retrieve or pick up a package being held by the carrier
- Or another customer-related delivery issue
the order may be eligible for a partial refund after the package has physically been returned to TinyTasteBudz and reviewed.
A 25% return-processing fee will be deducted from the eligible merchandise refund to help offset shipping, handling, administrative, and product-disposition costs associated with the returned shipment.
Original shipping charges, if any, are non-refundable.
The remaining eligible refund will be issued to the original payment method after the returned shipment has been received and reviewed.
The 25% return-processing fee will not apply when the package was returned or became undeliverable because of an error made by TinyTasteBudz or the shipping carrier.
PACKAGES MARKED DELIVERED
If carrier tracking shows your package as delivered but you cannot locate it, please contact us promptly.
Before contacting us, please check:
- Around the delivery location
- With household members
- With neighbors, when appropriate
- With your local carrier or delivery office
We may also ask the shipping carrier to investigate the delivery and may review available tracking, delivery scans, photographs, GPS information, or other carrier-provided delivery information when available.
A carrier delivery scan does not automatically determine the outcome of a claim. Claims involving packages marked delivered will be reviewed based on the available circumstances and documentation.
LOST IN TRANSIT
If tracking does not show your package as delivered and it appears to have been lost in transit, please contact us.
We may open an investigation or claim with the shipping carrier before determining the appropriate resolution.
If the shipment is confirmed lost in transit, TinyTasteBudz will provide an appropriate replacement or refund of the shipment.
SHIPPING DELAYS
Shipping and delivery estimates provided at checkout or by the shipping carrier are estimates unless expressly stated otherwise.
Once a package has been transferred to the shipping carrier, circumstances such as weather, carrier disruptions, holidays, and other events outside our control may affect delivery.
If TinyTasteBudz is unable to ship an order within the timeframe, we will provide notice, cancellation option, or refund.
REFUNDS
Refunds are not automatically issued upon request. Claims must first be reviewed and approved in accordance with this policy.
Approved refunds for damaged, incorrect, missing, or confirmed lost items will be issued to the original payment method, unless another resolution is agreed upon.
For refused or customer-caused undeliverable shipments, any eligible refund will be processed only after the package has been returned to TinyTasteBudz and reviewed, and applicable fees and non-refundable shipping charges described in this policy will be deducted.
Once TinyTasteBudz issues a refund, the amount of time required for the funds to appear in your account is determined by your bank, credit card issuer, or payment provider.
PRODUCT CONDITION & SAFETY
Customers should inspect baby formula containers before use.
Do not use formula from a container that is opened, leaking, has a broken or compromised seal, or otherwise appears unsafe or significantly damaged.
Customers are responsible for following the manufacturer’s instructions regarding proper preparation, handling, storage, and use of baby formula after delivery.
MANUFACTURER RECALLS
Product recalls are handled according to the specific instructions issued by the manufacturer, distributor, or applicable government agency.
If a product purchased from TinyTasteBudz becomes subject to a recall, please follow the recall instructions provided by the manufacturer or applicable agency. You may also contact us for assistance regarding an affected order.
CHARGEBACKS & PAYMENT DISPUTES
We encourage customers to contact TinyTasteBudz first if there is a problem with an order so that we have an opportunity to review and resolve the issue.
TinyTasteBudz maintains order, payment, shipping, tracking, delivery, and customer-service records and may provide relevant documentation to payment processors, financial institutions, or other parties when responding to a payment dispute or chargeback.
QUESTIONS OR ORDER ISSUES
If you have questions about your order or believe your shipment arrived damaged, opened, compromised, incorrect, or incomplete, please contact us at:
Please include your order number and any requested photographs or documentation so we can review your concern as quickly as possible.